Shipping policy

AEQLO — Customer Care

Last updated: September 7, 2026

We want you to know exactly what to expect from the moment you place your order to the moment it arrives at your door.

Fulfilment & Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

AEQLO uses international fulfilment partners, and orders are dispatched from our fulfilment facility in China. This is reflected in the delivery estimates below.

During new releases, periods of high demand or public holidays, processing may occasionally take slightly longer. We always aim to prepare and dispatch your order as efficiently as possible.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note: Business days do not include weekends or public holidays.

Shipping Destinations

AEQLO ships worldwide. Available delivery options for your location will be displayed during checkout.

If you are located in a remote or hard-to-reach area and are unsure whether delivery is available, please contact us at info@aeqlo.com before placing your order.

We are unable to ship to destinations where delivery is prohibited or restricted by applicable laws, trade restrictions or sanctions.

Shipping Rates

AEQLO offers complimentary standard shipping on all orders, to every destination we deliver to.

The exact shipping cost for your order will always be displayed clearly at checkout before you complete your purchase.

Delivery Times

Estimated delivery is generally 3–12 business days after dispatch, depending on your destination, local carrier performance and any applicable customs procedures.

Delivery estimates may be affected by circumstances outside our reasonable control, including:

Customs inspections and clearance procedures
Local carrier delays
Peak shopping periods or public holidays
Adverse weather or logistical disruptions

These timeframes are estimates rather than guaranteed delivery dates, but we will always do our best to ensure your order reaches you as efficiently as possible.

Order Tracking

Every AEQLO order is shipped with tracking. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

If you have not received your tracking information after your order has been dispatched, please check your spam or junk folder first. If you still cannot find it, contact us at info@aeqlo.com and we will send it to you directly.

Lost, Damaged or Delayed Orders

If your parcel appears to be lost, is significantly delayed or arrives damaged, please contact us as soon as possible at info@aeqlo.com with your order number and any relevant details.

For damaged deliveries, we may ask you to provide clear photographs of the parcel and product so that we can investigate the issue.

Where necessary, we will investigate the shipment with the carrier. If an order is confirmed as lost or damaged in transit, we will provide an appropriate resolution, which may include a replacement or refund.

Nothing in this section limits your rights under applicable consumer protection law.

Incorrect Address & Failed Delivery

Please ensure that your shipping address is complete and accurate before completing your order. Orders are dispatched using the delivery information provided during checkout.

If you notice an error after placing your order, contact us at info@aeqlo.com as soon as possible. If your order has not yet been processed, we will do our best to amend the address.

Once an order has been dispatched, we cannot guarantee that changes will still be possible. If an incorrect or incomplete address results in a parcel being returned, additional shipping charges may apply if the order needs to be sent again.

Customs, Duties & Import Taxes

Orders placed within the European Union are shipped with any applicable EU import VAT already accounted for, so no additional charges are due on delivery.

For deliveries outside the European Union, orders may be subject to customs duties, import taxes or handling charges upon arrival. These charges are determined by the relevant authorities in the destination country and are outside AEQLO's control.

Unless explicitly stated otherwise during checkout, any applicable import charges are the responsibility of the recipient and are not included in the product price.

Customs procedures may occasionally cause additional delivery time. Where reasonably possible, we will provide the documentation required for your shipment, but customs clearance decisions remain with the relevant authorities.

Questions

If you have any questions about shipping, tracking or the delivery of your AEQLO order, our customer care team is here to help.

AEQLO Business Information

aeqlo is a registered trade name of a sole proprietorship (eenmanszaak) established in the Netherlands, also trading as Ramu Commerce.

Business address: Waagdragerhof 136, 1019 HB Amsterdam, The Netherlands

Chamber of Commerce (KVK): 87733854

VAT (BTW-id): NL004464884B16

Email: info@aeqlo.com

Phone: +31 6 24484501